By purchasing products from Everything Landscaping, a trading brand of Bannister Hall Ltd, you agree to enter into a legally binding contract with us under the Terms and Conditions set out below.
Please read these Terms carefully before placing an order. They explain your rights and responsibilities, as well as our obligations in relation to the products and services we provide.
Terms Used
We, Us or Our
Means Everything Landscaping, a trading brand of Bannister Hall Ltd. Our company registration number is 09008648 and our VAT registration number is 483214454.
You or Your
Means the person placing an order with Everything Landscaping.
Contract
Means the agreement between you and us for the purchase and supply of products, incorporating these Terms and Conditions.
Delivery Area
Means addresses located within 50 miles of our nursery locations, subject to product, vehicle and delivery requirements.
Products
Means the plants, trees, shrubs, hedging, landscaping products and other goods supplied by us.
Order
Means your request to purchase products from us.
Terms
Means these Terms and Conditions.
Basis of Sale
Product Information
The quality, quantity, price and description of products supplied will correspond with the details shown on our website or, for telephone orders, those confirmed to you in writing.
Delivery Area
We currently offer delivery within a 50-mile radius of our nursery locations. Please check that your delivery address falls within our delivery area before placing your order.
For larger, specialist or particularly heavy products, additional delivery requirements may apply.
Product Images & Descriptions
We make every effort to ensure that product descriptions and images are accurate. However, plants are living products and naturally vary in colour, shape, form and size.
Images are therefore intended as a guide and the plant supplied may differ slightly from the image shown.
We may update website information, descriptions, specifications and images where necessary.
Plant Sizes
Plant sizes stated on our website are approximate. Natural growth and seasonal conditions mean that individual plants may vary in size.
Plants may also develop differently depending on the time of year they are purchased.
Acceptance of Orders
All orders are subject to product availability and our acceptance.
A contract is formed when we confirm acceptance of your order, normally by email. If we are unable to accept your order, any payment already taken will be refunded.
Changes to Your Order
If you wish to change an order after placing it, please contact us as soon as possible.
We will advise whether the requested change can be accommodated and whether it affects the product price, availability or delivery arrangements.
If a requested change cannot be made, you may have the right to cancel your order in accordance with these Terms and your statutory rights.
Price & Payment
Product Prices
We aim to ensure that all product prices displayed on our website are accurate.
If we identify a pricing error before accepting your order, we will contact you and provide the correct price. You will then have the opportunity to confirm whether you wish to proceed.
Delivery & Packaging Charges
Delivery charges may apply depending on your order, delivery location, product type and delivery method.
Our delivery charges and applicable free-delivery thresholds are detailed on our Delivery Charges page.
For larger plants, trees and specialist orders, delivery may require a bespoke quotation. If the actual delivery cost differs from the amount displayed online, we will contact you before processing the order.
Payment
Payment is taken when an order is placed using the payment methods available on our website.
If we are unable to accept your order, any payment taken will be refunded.
You are responsible for ensuring that the payment and contact information provided is accurate.
VAT
All applicable VAT will be charged at the prevailing rate.
If the applicable VAT rate changes between the date of order and the date of supply, the amount payable may be adjusted where legally required.
Pricing Errors
If a product is incorrectly priced on our website, we reserve the right to correct the error before accepting your order.
Where an order has already been placed but not accepted, we will contact you with the correct price and allow you to decide whether to proceed.
Delivery
Delivery Address & Instructions
Orders will be delivered to the address provided when placing your order.
It is your responsibility to provide an accurate address, postcode and any relevant delivery instructions.
Please ensure that the delivery location is reasonably accessible and suitable for the size of the delivery vehicle required.
Delivery Times
We aim to dispatch orders as quickly as reasonably possible. Delivery times vary according to product type, availability, season and delivery method.
Pre-order, bare root, root ball and specialist products may have different delivery timeframes.
Please refer to our Delivery Charges & Information page for further guidance.
Delivery Delays
We work with specialist delivery providers and carriers. Although we will make every reasonable effort to meet agreed delivery times, delays can occasionally occur due to circumstances outside our reasonable control.
Where a significant delay occurs, we will contact you where appropriate and work to arrange a suitable alternative delivery date.
Failed Deliveries
Deliveries are generally made on a no-signature-required basis.
Please provide clear and reasonable delivery instructions at checkout if you are not going to be present.
If delivery cannot be completed due to inaccurate information, unsuitable access or other circumstances within your control, additional delivery or storage charges may apply.
Pallets & Specialist Deliveries
Some products are delivered on pallets or using specialist vehicles.
Pallets and packaging will normally remain at the delivery address. Drivers are not responsible for planting, positioning plants within the garden or disposing of packaging materials.
For large or heavy plants, suitable access and, where necessary, lifting equipment must be available at the delivery location.
Risk & Ownership
Responsibility for Products
Responsibility for the products passes to you when they are delivered.
From that point, you are responsible for appropriate handling, planting, watering, maintenance and general care of the plants.
Ownership
Ownership of the products passes to you once we have received payment in full for the relevant order.
Legal Restrictions
Certain plant species may be subject to legal restrictions relating to where they can be planted or how they can be used.
Where applicable, it is your responsibility to ensure that plants are used and planted in accordance with all relevant legislation and regulations.
Quality & Returns
Product Quality
We take care to inspect plants and other products before dispatch and aim to ensure that all orders meet the description provided at the time of purchase.
If your order arrives damaged, incorrect or does not conform to the contract, please contact us as soon as possible.
Incorrect or Damaged Products
If you receive an incorrect or damaged product, please contact our team promptly and provide photographs showing the product and any relevant damage.
This will allow us to assess the issue and advise you on the appropriate next steps.
Plants & Perishable Products
Plants are living and perishable products. Specific cancellation and return rights may therefore differ from those applicable to non-perishable goods.
Nothing in these Terms affects your statutory rights.
12-Month Plant Guarantee
Eligible plant purchases may be covered by our 12-month plant guarantee, subject to the qualifying conditions and terms of the guarantee.
Please refer to our dedicated 12-Month Plant Guarantee page for full details.
Statutory Rights
Nothing in these Terms is intended to limit or remove any statutory rights you have under applicable UK consumer law.
Your Right To Cancel
Cancellation
Depending on the circumstances and the type of product purchased, you may have legal rights to cancel your order.
These rights may differ for living or perishable products and for products that have already been planted, used or altered.
You should contact us as soon as possible if you wish to cancel an order.
Changes of Mind
Where a statutory cooling-off period applies to your purchase, you may have the right to cancel within the applicable period.
Certain products may be excluded from cancellation rights under applicable consumer legislation.
Returning Products
Where you are entitled to return products, we will advise you of the appropriate return or collection arrangements.
Return, collection and delivery costs may apply depending on the reason for the return and the applicable legal rights.
How to End the Contract With Everything Landscaping
Contacting Us
If you wish to cancel or end your contract, please contact us by telephone or email:
Telephone: 0330 236 7330
Email: sales@everythinglandscaping.co.uk
Please provide your order number and relevant contact details so that we can locate your order quickly.
Returning Products
If products need to be returned, we will provide instructions on how this should be arranged.
Please do not return products without first contacting our team.
Refunds
Where a refund is due, it will be processed in accordance with applicable consumer legislation and these Terms.
Our Right To Cancel
We may cancel an order or contract in certain circumstances, including where:
- Payment has not been received.
- Required delivery information has not been provided.
- We are unable to deliver the products within a reasonable timeframe.
- Products are unavailable or have been withdrawn.
- An obvious pricing or product description error has occurred.
Where we cancel an order for reasons within our responsibility, we will refund payments received for products that have not been supplied.
Where cancellation results from a breach of these Terms by you, we may be entitled to recover reasonable costs incurred.
Our Responsibility for Loss or Damage Suffered By You
We are responsible for losses or damage that are a foreseeable result of our breach of these Terms or our failure to exercise reasonable care and skill.
We do not exclude or limit liability where it would be unlawful to do so.
Nothing in these Terms excludes or limits liability for matters such as:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of your statutory rights.
- Liability that cannot legally be excluded or limited.
Commercial Use
Our products may be purchased by professional and commercial customers as well as private customers.
Where products are supplied for commercial purposes, any applicable limitations of liability will be subject to the nature of the contract and applicable law.
Intellectual Property & Copyright
All website content, including text, images, graphics, logos, trademarks and other materials, is owned by or licensed to Bannister Hall Ltd or its relevant rights holders.
You may not reproduce, copy, distribute or commercially use website content without our prior written permission.
You may print or retain copies of information relating to your order for your personal or business records.
We are not responsible for the content or accuracy of third-party websites linked from our website.
Use of Data & Personal Information
We take reasonable steps to protect the personal information provided when you place an order.
Your personal information may be used to:
- Process and fulfil your order.
- Arrange delivery.
- Process payments.
- Respond to enquiries.
- Provide customer service.
- Contact you about relevant products or services where permitted.
We may share information with third-party service providers where necessary to fulfil your order or where required or permitted by law.
For further information about how we collect and use personal information, please refer to our Privacy Policy.
Call Recording
Telephone calls may be recorded for quality, training, security and customer service purposes.
General
Transfer of Rights
We may transfer our rights and obligations under these Terms to another organisation where permitted, provided this does not adversely affect your rights under the contract.
You may not transfer your rights or obligations under these Terms without our prior written agreement, except where applicable law provides otherwise.
Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
Failure to Enforce
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory rights you may have under the laws applicable to your place of residence.
Communication
We may contact you using the telephone number, email address or postal address provided when you place your order.
It is your responsibility to ensure that your contact details are accurate and up to date.
Contact Details
If you have any questions regarding these Terms, your order or our products, please contact us:
Everything Landscaping
A trading brand of Bannister Hall Ltd
Customer Enquiries: 0330 236 7330
Email: sales@everything-landscaping.co.uk
Bannister Hall Ltd
Potter Lane
Higher Walton
Lancashire
PR5 4EN
Company Registration No.: 09008648
VAT Registration No.: 483214454
Need Help?
If you have any questions about an order, delivery, returns or our Terms and Conditions, our team will be happy to help.
Call 0330 236 7330 or email sales@everything-landscaping.co.uk.